Complaints
Got a dispute, problem or concern with someone or something related to RMIT?
You are within your rights to make a complaint as a group or as an individual to RMIT about any aspect of your experience at RMIT.
There is a specific complaints process that needs to be followed. The basic 6 step process is;
1) Informal level - Talk to the staff member/individual involved
2) Take it to a Student Complaint Liaison Officer (SCLO)
3) Contact Head of Schools and Colleges Pro-Vice Chancellor
4) Complain investigated by Academic Registrar - Speak to Student Rights
5) Can be escalted to RMIT Ombudsman if not resolved - Speak to Student Rights
6) Taken externally to Victorian Ombudsman - Speak to Student Rights
DOWNLOADABLE DOCUMENTS
Letter Template:
Fliers:
Read: RMIT's Student Complaint information and the RMIT complaints Policy here
